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Built for residential cleaning businesses · One-time software · No monthly subscriptions • Downloadable Local-First Workspace • Live launch offer loads at checkout
Fair Consumer Terms

Refund & Cancellation Policy

Effective Date: September 9, 2026 • Product: CleanerDesk (One-Time Purchase — Launch Tiers $49 to $99 USD) • Seller: Ravi Kumar AI (Noida, Uttar Pradesh, India)

At Ravi Kumar AI, operated by Ravi Kumar in Noida, Uttar Pradesh, India, we are committed to fair and transparent dealings with our customers. Because CleanerDesk is downloadable digital software delivered electronically via post-payment digital entitlement, specific policies govern returns and refunds.

1. Nature of Downloadable Digital Software

Unlike physical goods, downloadable digital software cannot be physically returned once installed or placed on your computer. Therefore, standard “change-of-mind” return policies are limited once the CleanerDesk application package has been successfully delivered and downloaded.

2. Situations Where Refunds Are Granted

We review every refund request fairly and will approve refunds under the following circumstances:

  • Duplicate Transactions: If you are accidentally billed multiple times for the same order due to a payment processing error, duplicate charges will be refunded promptly upon verification.
  • Unresolvable Download/Delivery Failure: If our digital delivery mechanism fails and our technical support team is unable to provide you with functional access to the downloadable package within two (2) business days of your purchase inquiry, a full refund will be issued.
  • Verified Material Defect: If the software exhibits a verified material technical defect that prevents core operation (such as inability to save quotes or operate on supported macOS or Windows platforms) and our technical support team is unable to remedy the issue within a reasonable timeframe, you will receive a full refund.
  • Statutory Consumer Rights: Any refund required by applicable consumer protection laws in your jurisdiction or under authorized payment provider rules will be honored in accordance with those standards.

3. Situations Not Eligible for Refunds

  • Change of mind after activating the software license.
  • Purchasing without verifying the clear system requirements (e.g., attempting to run the software on unsupported legacy mobile devices without a desktop/laptop computer).
  • Assuming the product includes enterprise multi-truck live GPS fleet dispatching or certified accounting/tax filing, both of which are explicitly disclaimed across our website.

4. How to Request a Refund

To request a refund, please follow this simple procedure:

  1. Send an email to [email protected] with the subject line Refund Request — [Your Order/Transaction ID].
  2. Include the email address used during purchase, the transaction reference ID, and a brief description of the technical issue or reason for the request.
  3. Our team will review your request personally and respond within 24 to 48 business hours. Approved refunds are credited back to the original payment method used during checkout.

5. Payment Provider & Chargeback Cooperation

We encourage you to contact us directly at [email protected] before filing a payment dispute through your credit card issuer or payment provider. We respond quickly and work proactively to resolve any customer concerns fairly.